Privacy Policy


This privacy notice provides you with details of how we collect and process your personal data through your use of our site

By providing us with your data, you warrant to us that you are over 13 years of age.

Burford Heating and AC is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at



Personal data means any information capable of identifying an individual. It does not include anonymized data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services, and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
  • Business Profile Date, supplied by you on an opt-in form or entered into our Command Center Portal, that includes data about your company’s financial and salary history, policies and procedures, and project goals. We process this data to determine how to effectively deliver the correct services and support to you, to effectively match the right services and team member to your specific needs, and to support/track/guide your progress as we work together on a contracted basis. Our lawful ground of processing is informed consent and performance of contract.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.


We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.


Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time [by following the opt-out links on any marketing message sent to you or] OR by emailing us at at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.


We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.


We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.


We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, the potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data).

In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to the portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

If you wish to exercise any of the rights set out above, please email us at

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

With respect to human resources data, will cooperate and comply with the EU DPA’s. If you do not receive timely acknowledgment of your complaint from, or if we have not addressed your complaint to your satisfaction, you may contact the EU DPA’s for more information or to file a complaint. The services of the EU DPA’s are provided at no cost to you.


This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


______ Cookies: Other types of indirectly collected information are stored in “cookies.” Cookies are small files of electronic information that a website can transfer to a visitor’s hard drive to help that visitor while on the site. Some ________ websites use cookies simply to store a user code so that the user does not have to re-enter their information when re-joining the site. The use of cookies is standard on the Internet. Although most Web browsers automatically accept cookies, the decision of whether to accept or not is yours. You may adjust your browser settings to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to access the full functionality of ________ Websites. Cookies placed by __________ will expire when the user terminates the website session or after a reasonable period of inactivity.

Third-Party Cookies: We may use third-party advertising companies to serve ads on our behalf. These companies may use cookies and action tags to measure advertising effectiveness. You can still decide whether you want to accept these cookies. You may adjust your browser settings to prevent the reception of third-party cookies, or to provide notification whenever such third-party cookies are sent to you.

Last edited on July 2nd, 2019.


If you have any questions regarding this Policy or your dealings with our website, please contact us.

Burford Heating and AC
233 Oakland Rd
Scotland ON N0E 1R0

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Burford Heating and AC Provides Services to Burford and the Following Areas

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Real Reviews from Real Clients

google reviews
Their team of experts are knowledgeable, courteous and always willing to go above and beyond to ensure the job is done right the first time. We have used their services for both residential and commercial projects and have been consistently impressed with the level of service we receive.Overall, we highly recommend Burford Heating & Cooling for all your HVAC needs. They are a top-notch company that truly cares about their customers and we look forward to working with them for years to come.
Craig Wilbrink
Craig Wilbrink
02:36 02 May 23
Fantastic job! Under promised and over delivered. Price came in lower than their estimate and got finished earlier than expected. Recommend 100%
08:21 26 Apr 23
Thermostat stopped working. We got a quick response within the hour and got us up and working quickly. We will not hesitate tou se you them again.
Peter Bosch
Peter Bosch
19:07 01 Feb 23
Furnace stopped working in the middle of a blizzard 2 days before Christmas and Paul the service tech drove out in the storm to repair our unit. Amazing customer service. Highly recommend
Jamie Austin
Jamie Austin
12:55 24 Dec 22
Great company, very professional for all your heating and air conditioning needs.
Gary Willows
Gary Willows
03:58 20 Nov 22
Rob M
Rob M
23:58 05 Nov 22
I had one of their techs come to my house in Scotland this afternoon, he was punctual, friendly, knowledgeable, and very quick with his repairs. The pricing was affordable, and I will definitely be using them again. Thanks
Kyle Michielsen
Kyle Michielsen
00:34 12 Aug 22
These guys are amazing!! They go above and beyond!! We have needed them a few times this winter. They found the problems quickly and they were fixed properly. They always explain clearly what needs to be done and why. They are also very fairly priced!! I strongly recommend them!! Thanks for all your help, guys!!
Lisa Marie Phoenix
Lisa Marie Phoenix
00:14 29 Mar 22
Very impressed with this company. Fair and honest. The owner James is down to earth and easy to talk to. Techs Dylan and Dan were both great. Dan is a true professional and extremely knowledgeable. Knows his stuff! And he went out of his way to provide excellent customer service!! Thank you Dan. I would HIGHLY recommend this company to anyone for their HVAC needs.
Dave Jacob
Dave Jacob
17:52 24 Jan 22
This team is amazing, I cannot recommend them more.
Lyall McGovern
Lyall McGovern
17:52 23 Dec 21
Excellent service. The technician explained everything and walked me through the repair step by step. I would recommend their service to anybody.
Lisa Mackay
Lisa Mackay
07:41 21 Aug 21
Best heating and air conditioning company around .. won't use anyone else !!
grant wills
grant wills
17:14 23 Jun 21
Highly recommend this company! Sales guy, Dave, was excellent. Made me very comfortable with using the service and explained everything in detail. He even registered the warranty for the new air conditioner. The HVAC installers were professional, on time, quick and efficient. Thank you so much Burford Heating and Air Conditioning
13:54 26 May 21
Early morning call with a furnace that would not turn on---they fit me in right away, professional, got it running and very fair/honest. Would recommend to everyone and certainly have them back for repairs and/or new installs. Thanks so much!
Sarah Martin
Sarah Martin
21:13 18 Feb 21
Alan Silva
Alan Silva
00:19 04 Sep 20
James and his team are amazing! They have a great response time and had the done job quickly and you can tell it is of the best quality. Highly recommended them 👍
Taylor Murray
Taylor Murray
19:10 24 Jul 20
This new owner and the technician (his name is Dan) are super professionals and very nice people to work with. I can only say good things about them. They are very honourable people, a trait which is hard to find with many companies and their employees. I would recommend them to anyone or company hoping to install or fix their ac systems. Only positive experiences so far with them. Keep it up!
Jon Kay
Jon Kay
16:08 17 Jul 20
We have worked with James and his crew for about 8 months both for personal and business. James and team (Dan included) manage a business that is seldom seen today - top notch!! Responsiveness is incredible ... they truly understand when something is urgent vs it can wait a few hours (ie no air conditioning in 100 degrees in a service business takes priority) and they do everything possible to provide a fair price and explain what is happening. We are so grateful to be able to work with them regularly. James you and your team are lifesavers. Thank you.
Teresa & Blair
Teresa & Blair
22:06 12 Jun 20
Very happy with the ac unit installed in my home, not only were they on time but very professional and clean install, no mess left behind! Would recommend to anyone needing any hvac work done! Great guys
Chris Soares
Chris Soares
16:36 04 Jun 20
I could not have been more pleased. All of your team were friendly, polite, professional and cleaned up after themselves. The removal and instal could not have been any better. I highly recommend this company.
Judy R
Judy R
21:31 30 Apr 20
Super!!! Very satisfied with everything. Great people, friendly and knowledgeable. Thank you for all.
Rae Brown
Rae Brown
13:31 15 Apr 20
Couldn’t have been happier with the service provided . Really made my life easier and did a clean job thank you to the Burford team
01:24 27 Oct 19
Amazing service and super friendly team! Could not be happier. Highly recommended.
Jay Dev
Jay Dev
21:45 05 Aug 19


Nothing says comfort like A/C on our hot and humid summer days. Stay cool by calling your friends Burford Heating and AC
Clean air is key to long term health. Breathe easy by having Burford Heating and AC maintain your air quality.
A working furnace isn’t an option, it’s a necessity. Have a Furnace Problem? Call your friends at Burford Heating and AC today!
Need heat? No problem. We offer all kinds of heaters (ie. Pool, garage, etc) Give us a shout for all your stress-free heating needs.

Big Enough To Handle All Your Needs, Small Enough To Care!

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From furance repair, to ductwork, air conditioning and complete home temperature control, fill out our online form to request a free quote for your service needs!

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Burford Heating and AC 233 Oakland Rd Scotland ON N0E 1R0

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